Terms & Conditions
By purchasing from Sweets By Becca you agree to the following terms:
Placing your order
Urgent order - please contact sweetsbybeccanz@gmail.com
Please ensure orders are placed a minimum of 7 days before they are needed. To ensure we have enough time to prepare and complete your order to the best of our ability. We may be able to complete your order earlier depending on availability please email sweetsbybeccanz@gmail.com. If orders are placed outside of the time range we cannot ensure you will receive your order on time.
Cancellations
Unfortunately we are not able to give refunds to orders that have already been made.
Our booking calendar fills up quickly and is on a first-come, first served basis.
Therefore, if you cancel, your order has taken up production time that could have otherwise been given to another customer, so we lose both orders. Due to the nature of our business, refunds are not provided for any reason including in cases of force majeure (i.e a pandemic). We can however postpone your cake or products to a later date or offer store credit valid for 12 months.
If order is made through AfterPay, fees associated would also need to be covered.
Postage & Shipping Information
We offer free postage across Auckland only, Areas outside of Auckland will incur a $15 postage fee.
Unfortunately we are not able to choose the time a parcel is delivered as this is out of our control.
Allergies
We do cater to allergies *If requested* once you order. Please read the ingredients carefully before you commit to buying
Contains: GLUTEN, MILK, WHEAT, SOYA
Returns & Exchanges
We take care when packaging items and ensuring they are delivered to you safely, however due to the perishable nature of the products they are not refundable. Please read our listing and our care instructions thoroughly before purchasing.
Lost & Broken Packages: If a item is either lost or broken during transit in the public postage system we will not offer refunds or exchanges as it is out of our hands.
Late Arrival Of Packages: We do not offer refunds for late arrival of packages as this is out of our control.
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Do you have a question or inquiry? check our FAQ to find answers to your questions
If you would like to get in contact with us please fill out the form below or email sweetsbybeccanz@gmail.com