Terms & Conditions

By purchasing from Sweets By Becca you agree to the following terms:

Placing your order

Urgent orders, we can cater to last minute orders - please contact sweetsbybeccanz@gmail.com

Please ensure orders are placed a minimum of 7 days before they are needed. To ensure we have enough time to prepare and complete your order to the best of our ability. We may be able to complete your order earlier depending on availability please email sweetsbybeccanz@gmail.com. If orders are placed outside of the time range we cannot ensure you will receive your order on time.

Cancellations

Unfortunately we are not able to give refunds to orders that have already been made.

Our booking calendar fills up quickly and is on a first-come, first served basis.

Therefore, if you cancel, your order has taken up production time that could have otherwise been given to another customer, so we lose both orders. Due to the nature of our business, refunds are not provided for any reason including in cases of force majeure (i.e a pandemic). We can however postpone your cake or products to a later date or offer store credit valid for 12 months. 

If order is made through AfterPay, fees associated would also need to be covered.

sweetsbybeccanz@gmail.com

New Zealand Shipping Only

We post to every postcode in New Zealand, we do not post to PO Boxes. 

All cookies are made and packaged with love, we will try our best to make sure you get your order on time by posting orders a few days before due date, however this is not guaranteed as once the cookies leave our hands its out of our control.

Please ensure the courier has access to your property to deliver your parcel, if the courier does not have access they may leave your parcel somewhere safe on the property or schedule a redelivery.

If your order is being delivered to a business, it is your responsibility to leave delivery instructions during checkout for us to be able to deliver your parcel correctly and safely.

How are my cookies packaged?

Cookies are individually wrapped in clear heat sealed bags, posted inside a white box.

Delivery

Pick up is available, if you would prefer to collect your order please email us - sweetsbybeccanz@gmail.com

Cookies are delivered via NZ POST, please ensure you are ordering well before your event date to ensure you receive your order on time.

If you are based in Auckland Typically our parcels arrive overnight however delays can occur and push back the delivery date.

Check out our FAQ'S https://sweetsbybecca.co.nz/pages/faqs

Pricing

All prices are in New Zealand Dollars (NZD) and are inclusive of GST

 

Allergies

We do cater to allergies *If requested* once you order. Please read the ingredients carefully before you commit to buying

Contains: GLUTEN, MILK, WHEAT, SOYA

Vegan cookie ingredients - Regular flour (wheat) vegetable oil, vanilla extract, baking soda, baking powder, sugar.

No added gluten cookie ingredients - Gluten free flour, butter, egg, vanilla extract, sugar.

Returns & Exchanges

We take care when packaging items and ensuring they are delivered to you safely, however due to the perishable nature of the products they are not refundable. Please read our listing and our care instructions thoroughly before purchasing.

Lost & Broken Packages: If a item is either lost or broken during transit in the public postage system we will not offer refunds or exchanges as it is out of our hands.

Late Arrival Of Packages: We do not offer refunds for late arrival of packages as this is out of our control. 

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